ZK - Punch/Data download error

ZK unit

• Test Units works and give the serial number (or) it does not give the serial number and you are sure that the software was working previously in the same PC.
• Confirmation is received from us that the serial number is updated in the software.
• Data does not download and says NIL Punches

Option 1: Try switching the reader to a new LAN Cable or bring the reader nearby.

 

Option 2:

• Take a backup of the Database, PunchFiles and Set folder.
• Uninstall TimeTrack
• Delete the TimeTrack folder
• Uninstall all software from ZKSoftware and ESSL.
• Go to C:\Windows\System32 folder
• Look for files starting with ZKE. There may be 3 files.
• Delete then
• Download and install CCleaner from  http://www.piriform.com/ccleaner/download/standard
• Install CCleaner
• Start CCleaner
• Select Registry icon in the left side
• Scan for issues
• Select all issues
• Fix selected issues.
• Install TimeTrack
• Copy and replace the database, PunchFiles and Set from your backup
• Run TimeTrack